Commander Trust in Autonomous Systems: the Role of Implicit Instructions and System Feedback
نویسندگان
چکیده
This research examined the role of implicit instructions and the effect of feedback on commander trust using a combination of interviews with Subject Matter Experts (SMEs) and empirical investigation. System behaviour protocols were developed following a series of SME interviews. The protocols defined commander requirements of AS behaviour to implement the implicit, explicit and intent-based components of their commands. From the interviews, it was also possible to describe the types of command that remain implicit. Through an empirical study it was identified that, in order for a commander to trust an AS effectively, it is necessary for that system both to be reliable and to provide reason-based feedback. Recommendations for the design of future ASs are made based on the research findings.
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